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Download FAQs

I purchased a downloadable product but don't know where to access or download it

A link to your downloadable products is provided in your order confirmation email. If that email has not yet arrived or you can no longer access it, downloadable products are always available after purchase in the "My Downloadable Products" section of your account. (If you are not currently signed in, click the "Sign In" link at the top of any page.) Once you are signed in, use the "My Account" link at the top of any page to navigate to your account dashboard. You'll find a link to "My Downloadable Products" in the left-hand account menu.



I'm trying to download my file to a mobile phone or tablet

Digital files cannot be downloaded to iOS devices (i.e., Apple products like your iPhone or iPad). You can use the link provided in your confirmation email or on the "My Downloadable Products" section of your account to play or read the digital file on your device, but Apple's operating system does not support file downloads. The best way to load one of these files onto your phone or tablet is:
Step 1: Use a laptop or desktop computer to download your purchased file.
Step 2: Move the file into the iTunes account on your computer.
Step 3: Plug your phone or tablet into your computer to update/sync it with your iTunes account.

Note: You can download files to Android devices. For a guide to doing so, click here.



My MP3 file plays in my web browser instead of downloading

From the "My Downloadable Products" section of your account, right-click or control-click the linked name of your MP3 file and select "Save Link As..." or "Download Linked File As..." to save the file to your local computer. (In your order confirmation email, the link to your file will be labeled "download.")




My MP3 download cuts off in the middle of the message

The typical cause of this problem is an interrupted download, which may be caused by your internet connection or a network error. This can usually be resolved by trying the download again and monitoring your internet connection during the download. It is best to avoid using the internet for any other activities (like email or browsing the web) in order to not impede the progress of your download.



My download results in a corrupt file

It's common for larger downloads to become corrupt due to factors like internet bandwidth, network problems, or even problems with software or hardware on your computer. Many times you can correct this issue by simply re-trying the download and making sure that your internet connection stays up the entire time. Many of our downloadable products can be 100MB or more, so the download may take several minutes to complete (depending on the speed of your internet connection). Additionally, the web browser you are using may affect your download.

If you are using Internet Explorer

The quickest and easiest solution is to use a different internet browser. Open an internet browser like Google Chrome, Mozilla Firefox or Apple Safari and download the file again.

The more time-consuming and difficult solution is to modify your Internet Explorer settings.
Disable Internet Explorer Compression
Step 1: Close Internet Explorer
Step 2: Click Start and open the Control Panel
Step 3: Change the Control Panel view if it is in the Category view
Step 4: Open Internet Options
Step 5: Click the Advanced tab
Step 6: Scroll down to and uncheck the box next to Use HTTP 1.1
Step 7: Click OK

Delete Temporary Internet Files
Step 1: Open the General tab in Internet Options
Step 2: Click Delete in the Browsing history section
Step 3: Check Temporary Internet Files
Step 4: Click Delete
Step 5: Click OK
Step 6: Open Internet Explorer
Step 7: Now try downloading the zip file again.

If you are using Firefox, Safari, or Chrome

One of the common causes for problems with downloads is software installed on your computer. Many PCs come with pre-installed software, such as WinZip or WinRar, that may affect your ability to download zip files. If you have one of these packages (or any other browser plugins) installed on your computer, you may try removing or disabling that software and re-trying your download. If you are using Firefox there are some helpful hints here.