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Frequently Asked Questions

I'm having problems opening or saving my downloadable products.


Please review our Download FAQs for more information.


I’m having problems with my log-in and password. How do I find out what they are?


Your log-in is your email address. Click the link “Forgot Your Password?” and a new one will be sent to you.


I didn't receive an order confirmation email.


Sometimes order confirmation emails are filtered by your mail client's spam filters. Check the spam folder of your inbox to identify if this has happened. You can always check the status of your order and confirm that it was properly submitted by logging in to your account (using the links in the upper right corner of the site). Once logged into your account, the "My Orders" menu will list your recently placed orders.


Where do I enter a discount code (promo code/coupon)?


You must be signed into your account to use a discount code. Once logged in, discount codes should be entered on the shopping cart page (before you begin the checkout process). A "Discount Code" box appears below your list of products. Enter the code and click "Apply Discount." The discount will be reflected in your new total. If you have difficulty, contact us at 678-892-5621.


How do I access my order history, downloadable products, and account information?


You can access everything about your account, including your downloadable products, your settings, etc., in your account. Just log in to “My Account.” If you have purchased products as a “Guest” and not through an account that has been set up, unfortunately, you will not be able to view information specific to your orders or have access to re-download your downloadable products.


How do I use a DVD in my small group, and are Study Guides available for each series?


Small group studies are offered in three formats:
- DVDs with accompanying Study Guides: If a Study Guide is available for the series, you will find it under the “Studies” section.
- Groups-enabled DVDs contain 15- to 20-minute video segments followed by on-screen question prompts.
- DVDs with bonus discs contain a Leader's Guide PDF of Discussion Questions.

If you have questions about the format of a particular series, please email us at resources@northpoint.org.