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Returns and Exchanges

It is a privilege to serve you and we want to be as helpful as possible. We have a great team of volunteers and staff who strive to get every order correctly fulfilled and shipped quickly. We know you are excited about your order and so are we! If something isn’t right, we want to know.

For any of the following questions/concerns, please contact us at or 1-866-866-5621. We will be happy to assist you and provide instructions for product returns.

  • Would you like to return a product you recently ordered?
  • Did you receive a product that was damaged during shipment or isn’t working properly?
  • Did you receive an item you didn't order?
  • Are you missing an item or did you receive an incorrect quantity?

Unfortunately, we cannot accept returns on any downloadable products. Once you have purchased a downloadable product, those files have been electronically passed on to you and you will always have access to them. If you’re not sure how to access your downloadable product, please read our "Download FAQs."

Because products are reprinted and updated over time, we cannot accept returns for products more than 90 days after the order date.

For large ministry orders of more than 100 units of a single product, the following terms apply to all returns. We have lots of experience calculating quantities for ministry orders, so if we can help before you place your order, give us a call.

  • Because of the limited size of our Distribution Center, we cannot accept the return of more than 10% of the originally ordered quantity of any single product.
  • Your return will be subject to a 10% restocking fee on the retail price of the returned items.

    If you are unsure if your item qualifies for a return, please contact us at or by calling 1-866-866-5621.