Blog

  • Knowing What To Do Is One Thing

    When I empty the dishwasher, I make as much noise as possible. Why? I want to make sure my wife, Sandra, hears how “helpful” I’m being. Why? What is it...

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  • Words Are Powerful

    They create (and destroy) confidence. They start (and wreck) relationships. They land (and lose) jobs. You’ve probably felt the sting of a careless comment from a co-worker or experienced hurtful...

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  • Christmas Visitors

    Here are three things we do to turn first-time visitors during the holidays into returning guests the next week. 1.  Assume they're in the room. We start the service by...

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  • Uncertainty is a Certainty

    Staff Development Essentials Issue 11 ⚠️ The mistake that’s easy to make and a 6-minute message that will spare you. There will always be a problem you’re not totally sure...

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  • Six Questions

    Staff Development Essentials Issue 10 Six Questions Every Leader Should Ask according to Andy Stanley. What you ask about reveals what you care about.   This is particularly true of...

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  • Pride

    Staff Development Essentials Issue 09 The one word that could save your team from politics, posturing, and your next big mistake. Every time you look in the mirror, you’re blind...

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  • Engagement

    Staff Development Essentials Issue 08 When's the last time...⏰ you funneled feedback UP the org chart? Most managers set aside time for an annual review of each employee. But how...

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  • Success

    Staff Development Essentials Issue 07 Are you defining success unsuccessfully? The one mistake most of us make. Success as an organization or staff team is pretty easy to define. You...

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  • Choosing to Cheat

    Staff Development Essentials Issue 06 Who and how we choose to cheat and why our families are grateful. More than 20 years ago, Andy faced what he says was “the...

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